SOCAPS is looking for a Service Technician

Role overview

The successful candidate will perform all activities required to provide technical support to external/internal customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. They will provide guidance and work with other team member on tasks. In this role you will also act as a mentor, take charge and guide other team members.

Key responsibilities and accountabilities include

• Troubleshoot and make corrections as required to all control systems, calibrate machine to achieve optimum performance, and set up and maintain machines
• Dress appropriately and professional.
• Be on time for appointments and turn in documentation as required.
• Develop and maintain superior customer relations
• Co-ordinate and liaise with internal resources to ensure effective customer service
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems
• Must communicate with Call Center/SIF Team/Spare Parts Centers to get answers to problems encountered in the field
• Provide regular and effective written reports to the Service Manager
• Provide system setup and startup support for all Husky equipment
• Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls
• Calibrate/fine tune machine to achieve optimum performance
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required
• Arrange for the return of parts to Spare Parts Center
• Perform all tasks required by your team leader

 Technical skills and abilities

• Fluent in Spanish is mandatory.
• Fluent in Portuguese language and English are considered assets
• S5, DOS, 5TI, CLC, RCM, GE Fanuc, and Polaris knowledge
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Knowledge of plastic processing & injection molding process
• Ability to troubleshoot problems systematically
• Mechanical, electrical and hydraulic system assembly knowledge required
• Knowledgeable in plastic materials such as PET, Polypropylene, Polyethylene, and Styrene
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Dedicated team player
• Travel survival skills due to extensive travel required in this position

Qualifications

• Electrical/Mechanical Technologist or equivalent
• 0-3 years of injection molding equipment maintenance and troubleshooting or related experience

Contact

Hélène GODEFROY – Consultante en Recrutement
 +33 (0)2 32 80 85 66
 +33 (0)6 45 21 22 82